Since then, and over the many years, customer needs, business strategies and technologies have all evolved with contact center organizations having to quickly adjust to meet these ever-changing demands. Just think how far we’ve all come in just the last five years. So much has changed.

Case in point, look at our company. In the past ten years, we too have expanded, evolved and transformed our operations to be more in line with customer requirements and changing demands. To reflect our evolution, we rebranded from Quovim C3 to Inoria late last year. With a renewed focus on professional services (turn-key implementation, integration, development, and support services) and personalized contact center services (customer engagement, workforce engagement management, digital transformation, contact center audit), Inoria is your strategic partner providing guidance and expert advice with a human-centered approach, unique to your contact center. 

The Move to the cloud was inevitable

It came as no surprise or shock to anyone. Genesys Cloud has been marketed and promoted exclusively over the past few years. And it’s not just Genesys. Every major software provider has made the transition to cloud only solutions.  Customers want the benefits that cloud provides – ability to quickly scale up or down as needed, pay-as-you-go model, remote and work-at-home options for employees and business continuity, etc. More and more companies also don’t want the headaches of managing on-premises solutions – upgrades, patching, hardware refresh cycles – and not to mention the higher costs associated with in-house maintenance.

So, on May 16th, Genesys made it official. Genesys has chosen to focus exclusively on their cloud solutions and will remove PureConnect from its solution offerings within the next 3 years. This includes both on-site and subscription-based Genesys PureConnect solutions.

What does this mean for you?

If you are a Genesys PureConnect customer, you will be able to continue using your PureConnect Premise, PureConnect Subscription, and PureConnect Cloud products with the following end of life timetable:

• All purchases of additional licenses or new product versions will continue until January 1, 2024
• Support provided by Genesys for PureConnect will be available until July 31, 2025

What does this mean for Genesys PureConnect customers?

You will continue to be supported on PureConnect through the end of July 2025.  You can buy more capacity to meet your business needs by subscription until the end of 2023. You can also take advantage of limited product releases until the end of 2023.

Will there be any further feature development or third-party integration support updates for PureConnect products?

Genesys will continue minimal releases and upgrades on the platform through December 31, 2023. Starting January 1, 2024, they will no longer innovate or upgrade the platform.

Will bug fixes still be released during the maintenance period until the end of support?

Yes, bug fixes will continue to be maintained through the end of support on July 31, 2025.

What happens to my systems at the end of the support date?

If you have a subscription PureConnect Premise license, it will stop operating when the license keys expire. The PureConnect Cloud platform will be shut down, and your access to it will be de-activated on that system. If you have perpetual premise licences, then the system can continue to be used, but you will not receive support or bug fixes after the end-of-life date of July 31, 2025.

Let’s make the transition to the cloud together

Many of our customers are longstanding Genesys PureConnect users. Some of you have made the transition to Genesys Cloud, while others have remained on the PureConnect platform for a wide variety of reasons. To all of you, rest assured that we will continue to support your contact center operations.

As a long-time Genesys partner, Inoria is prepared to support customers during this transition. We have the skills and expertise in both on-premises and cloud solutions (Genesys and non-Genesys) as well as public, private and hybrid cloud deployments. Our team can help evaluate your current contact center setup and make recommendations on the best way to transition to a cloud solution that works for you.

As a valued customer, we want to ensure a smooth and successful transition for you and your company as you move to the cloud. We will work with you to develop a comprehensive transition and transformation plan that meets your business goals and objectives. Inoria has been successfully migrating customers from on-premises solutions to the cloud for many years. Our team of contact center solution and service experts have the necessary skills and experience, personalized to your environment and needs.

Inoria is committed to your success.

Our goal is to help you identify the best approach adapted for your company as you move to the cloud. Inoria will work with you every step of the way to ensure a smooth and successful transition.

Inoria—Your partner for today and tomorrow

The team at Inoria is here to support you during this time of change. We have the knowledge and expertise to help you through this transition and beyond. From migration strategy development, quickly and seamlessly transitioning to the cloud to evaluating the best contact center solution for your operations, Inoria is here for you. We’ll collaboratively work together to develop a plan that meets your exacting needs.

And though PureConnect’s end of life will not take effect for several years, we invite you to explore the various migration strategies, today. If you haven’t already done so, reach out to us to discuss your objectives and outline how we can optimize your contact center solution needs.

We look forward to our continued collaboration!