Services

Simplify and accelerate solution development and deployment

Successfully deploy your platform with minimal disruption to your customer service center

Your partner in contact center implementation and integration success

Jumpstart operations and drive ROI with a turn-key implementation model based on proven information technology methodologies, prescriptive best practices and industry expertise.

With more than one thousand successful implementation and integration projects — completed within budget — we’ll help you navigate through the process and build a foundation for early success, and lasting customer satisfaction.

Work in tandem with our industry experts and solution consultants to map out a success plan designed to reflect your requirements, resources and expectations. As your advocate, we develop a clear and comprehensive understanding of your goals. At every step, we incorporate quality checkpoints to maintain timelines and communication, working towards an easy transition and knowledge transfer.

Faster deployment, lower cost of ownership

Whether you require a straightforward or more complex implementation of your contact center solutions, our professional services team will be there every step, managing the entire process and guiding every phase towards successful project completion.

With more than a thousand successful projects, our foolproof implementation methodology is centered around client advocacy – where your priorities and objectives are crafted into all project milestones, collaborating at every step for a great customer experience.

  • Plan

    Project chart, customer questionnaire, kick-off meeting, license preparation (if required)

  • Build

    Discovery, plan and timelines, customer acceptance

  • Fulfill

    Installation/Configuration of infrastructure, configuration, development/customization, testing, training plan

  • Implement

    Go-Live preparation , Go-Live testing, Go-Live acceptance

  • Evolve

    Post-implementation support, business requirements document, post-mortem, continued support, facilitate growth and expansion projects

Inoria implementation and integration process

Your environment is unique. Why settle for pre-packaged solutions?

Always operate at your best with contact center solutions developed and customized to meet your specific requirements. Working with you, at all stages of the implementation and integration process, our development team can identify areas where solution customization and product development can enhance precise areas or improve the overall experience.

From the development of new solutions and special projects to the customization of current platforms and the development of add-on solutions that facilitate greater access to your data, eliminate unnecessary steps and promote productivity, our team has the technical and industry knowledge to address your unique requirements.

Ask how we can develop a chatbot or voicebot to facilitate a greater customer experience, or peruse through our long list of Infiniti add-ons for Genesys to identify applications that can enhance your solution.

Certified Genesys Partner

Work better with a Certified Genesys Partner

Combine Genesys best-of-breed solutions with inoria’s exemplary turn-key packaged solutions for contact centers. As a certified Genesys partner, we can deliver a complete solution tailored to your organization and contact center environment so that you can get up and running fast.

Ask how we can help on your next Genesys development, implementation or integration project.

Build a Foundation for Customer Success with Genesys

Trust your Genesys implementation, integration and configuration projects in the expert hands of our certified contact center professionals. We work hand-in-hand with Genesys clients across a multitude of industries, with varying degrees of complexities, to deliver seamless implementation solutions that drive customer communications.

And if you need additional Genesys expertise, customer support or contact center specific resources, our internal experts can lend a helping hand. Through our staff augmentation services, we can accompany your requirements for special projects, solution deployments and work alongside your team, when you’re short-handed. Staff augmentation is a great way to gain expertise when you need it most!

integrated contact center solution

Greater insight and clarity. Connect the dots across platforms.

To gain complete insight into your operations and maximize your solution investment, your contact center solution must be integrated with your existing systems and applications. Easier said than done, but that’s why we’re here. Connect your contact center solution to:

  • Telephony
  • CRM
  • Unified Communications
  • Self-service applications
  • Bot Solutions (chatbot and voicebot)

As part of an implementation project or a standalone requirement, our integration services also include fine-tuning of your solution to ensure you’re always running at optimal capacity, taking full advantage of your solutions.

 

Every experience starts and ends with strict security standards

Regulatory compliance, privacy and security are critical challenges, especially considering that customers will not engage with businesses who do not protect their personal and sensitive data.

Protect customer transaction data with thorough data security standards that safeguard regulatory compliance and privacy. Whether on-premises or cloud-based, maintain regulatory standards, even with agents working remotely. Maintain customer trust and build lasting loyalty.

Securely accept, process and transmit credit information

Never miss a sale, delay an opportunity or lose a loyal customer.

Build customer trust by properly and securely managing their sensitive data. Any time you gather credit card information – by phone, online or other medium – you must ensure Payment Card Industry Data Security Standard (PCI-DSS compliance).

PCI-DSS compliance can be streamlined across all your interactions ensuring the safe handling of customer credit card information. Together with your security team, we work with strict guidance to implement viable solutions.

Looking for a seasoned development, implementation and integration partner?

Let’s talk !

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