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Think of us as your go-to boutique service partner. A full-service, all-in-one partner that tends to your personalized needs.
We’re contact center solution consultants, strategists, expert integrators, support specialists and a lovely bunch of responsive techies. Our team has 30 plus years of experience transforming the way businesses communicate with customers, preparing them to meet future trends.
Everything you need in one place. That’s Inoria!
your core challenges
customer interaction demands, future trends
continuity plans for the evolution of your contact center
to the cloud
best-practice consulting services
what we say, when we say
experienced customer support
The industry is in constant evolution. Customer and market demands are evolving. To navigate these fast-paced changes, you need a value-based partner to act as your advocate. With a partner – like us – always by your side, you’ll have expertise at your disposal. Any time you need it.
Together, we can help leverage your people, technology and processes.
In 2012, the contact center industry was at a crux. Dated, legacy telephony systems were being replaced with contact center solution platforms. It felt like a new golden age of modern customer communications – the call center was now a contact center.
On a plane ride to a Genesys conference, Pierre Lemoine met Joe Bigio. Pierre was a well-respected executive in the contact center world. His fledgling practice was on a growth upswing, making a name for his company on the local front. His experience was mostly on the technical and hardware side and was eager to expand software expertise.
That’s where destiny steps in, and his fateful meeting with Joe Bigio.
Joe was a top-level sales professional that pivoted to the contact center world. And here, he found his passion. His love of using software to better environments drove him to start his own company. He had already landed a huge contract that opened new opportunities. On that flight, at the intersection of old and new, Pierre and Joe merged complementary expertise to found Inoria.
To round out the executive team, Alain Leonard, a seasoned contact center technical mastermind, was invited to join as a partner. Perfectly aligned to oversee the technical needs of their contact center clients – including the management of complex projects – Alain’s experience served to add a critical component to round out the executive team.
At this time when large-scaled service providers catered exclusively to larger companies, they found their sweet spot providing full-service solutions for companies that wanted the expertise, but also wanted the customer care that comes from working with a smaller provider.
This union set the foundation for growth and customer success.
On a plane ride to a Genesys conference, Pierre Lemoine met Joe Bigio. Together, they merged complementary expertise to found Quovim C3. Adding a strong technical background, Alain Leonard was added as a partner.
Signed a multi-site Rogers agreement supporting their VCC support operations.
Became one of only three Genesys Gold Partners in Canada.
To accommodate expansion and future growth, moved to a larger office in downtown Montreal.
Signed the company’s first US customer, expanding market opportunities.
Acquired SSA Solutions, expanding their workforce management and consulting service portfolio. Added the Aspect Workforce Management solution to their portfolio.
Infiniti value-added solutions makes its debut at Genesys Xperience19
To reflect market demand and the company’s evolution into a progressive contact center solution consulting firm, Quovim C3 was renamed Inoria.
Pierre is a seasoned executive with 35+ years in operational, financial and strategic management. Highly regarded as a Canadian leading expert in the contact center industry, he’s devoted to helping organizations generate cost-savings and strengthen customer relationships.
Joe has 25+ years of experience in senior management, executive sales, and professional consulting. He’s passionate about enhancing customer communications through innovative solutions and services. Joe is devoted to helping businesses gain greater clarity in their contact center operations.
Alain has 25+ years of contact center experience and is our resident technical mastermind. An expert in software development, programming and systems development, Alain is Inoria’s architect for complex and/or large-scale projects.
Alain LeBrasseur, Director Innovations & Strategic Partnerships
Shawn Justason, Director Customer Support
Helena Hlavenkova, People and Organizational Development
Marketa Foudad, Director Project Management Office
Philippe Vezina, Director Professional Services
Ask around, and you’ll hear it time and again. Inoria stands for exceptional customer experiences. These are the core teams you’ll be working with: