Articles

5 valuable things you need to know about workforce management (WFM)

Workforce management can take on different meanings depending on the context, the role, the organization and even the type of industry. In its simplest terms workforce management can be defined as a strategy, process or structure that defines how a company (or subsections within a company) systematically manages their workforce that is consistent with organizational goals, objectives and business strategy.

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Femme qui démontre le chiffre cinq avec sa main

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L’IA seule ne relève pas tous vos défis

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Inoria x EPCOR Cloud and Voicebot Migration Success Story

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Inoria Connect: Next-Level Customer Experience Strategies

November 27, 2024

Customer Success

Contact center migration from Genesys PureConnect to Genesys Cloud

Créer un centre de contact résilient pour répondre aux hausses de demande saisonnières

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Build a resilient contact center that meets seasonal demand spikes

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