3 ways to keep your agents happy, engaged and primed for the holiday rush

It’s beginning to look a lot like Christmas ?…

Yes, it’s that time of year when holiday songs play on constant repeat. You can’t go into a mall without hearing it churning in every store. And as we get ready to celebrate with friends and families (something many of us haven’t done since the pandemic), for contact center agents it’s a stark reminder that the holiday rush is here again. Oh, Joy!