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Navigating the impact of negative customer experiences

In customer service, one truth remains indisputable: the weight of a negative customer experience significantly outweighs a mountain of positive interactions. The same can be said of any negative review, but for a business, the implications carry significant lasting consequences.

Gérer l'impact des expériences client négatives

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October 26, 2023

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Contact center agents and AI, a customer service dynamic duo

La révolution axée sur les données : comment l'analytique transforme les centres de contact

October 19, 2023

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Data-driven revolution: How analytics transform contact centers

Faites évoluer votre centre de contact en un Centre d'Engagement Client

October 19, 2023

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Transition your contact center into a Customer Engagement Center

l'avenir des centres de contact en assurance est numérique.

September 28, 2023

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Don’t get hung up on phone calls — the future of insurance contact centers is digital

Les Bots d'IA renforcent l'efficacité et le service client des centres de contact

September 20, 2023

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AI bots empower contact center efficiency and customer service

Maîtriser la gestion du changement dans les centres de contact avec des stratégies gagnantes

September 20, 2023

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Strategies for seamless change management in contact centers

5 Stratégies pour propulser votre centre de contact vers l'excellence client

September 20, 2023

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5 proven strategies to transform your contact center into a customer service powerhouse

August 21, 2023

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Enhancing customer experiences through agent wellness

Les disparités des plateformes omnicanales

August 18, 2023

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Not all omnichannel platforms are created equally

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