Cloud is best for contact centers in the financial sector. Here’s why

One day, you’re trudging along happily managing your contact center operations in-house with perhaps some of your workforce employed across different locations and a handful working remotely. This environment provided you with complete management oversight over your agents, their workload and daily activities. Processes were in place. Operations rolled smoothly. All was well.

And then BANG! Instant shut down of all in-person operations.

What to do… what to do…