TBI, the nation’s leading technology brokerage firm, announces the addition of Inoria to their growing supplier portfolio. Powering millions of customer interactions, Inoria is the North American partner of choice, actively orchestrating the evolution of contact center operations by providing expert guidance, strategic consulting and people-focused contact center services, support and solutions.
The Inoria team has 30+ years of experience in transforming the way businesses communicate with their customers, preparing them to meet future challenges by optimally leveraging their people, technology and processes.
With the delivery of a 360-degree, seamless experience, Inoria provides partners with personalized solutions that fit their customers’ specific business needs. The supplier focuses on creating expert contact centers in addition to developing, implementing and integrating workforce management solutions into an organization. As a result, customers are provided with personalized solutions/services that boost CX and foster greater client engagement. In addition, as a value-based provider, Inoria provides flexible support, maintenance and managed services to their customers, acting as an advocate during the digital transformation journey.
“We are pleased to be part of the TBI service provider ecosystem,” said Inoria’s Co-Founder and Vice-President of Sales and Operations, Joe Bigio. “This partnership represents an opportunity for Inoria to support the TBI agent community by providing them with hands-on expertise and professional services for their Contact Center as a Service or Contact Center customers. As a full-service, boutique contact center solution and service partner, we are primed to empower customer-driven organizations to optimally manage and support their operations. We look forward to a mutually beneficial partnership that serves the contact center industry.”
“With more customers desiring a personalized and dynamic customer experience, Inoria’s people-focused services and support will be crucial to improving customer retention and growth. I am excited to have Inoria as a new addition to TBI’s supplier portfolio, giving our partners the guidance and support they need to provide customizable and effective contact center solutions to their clients,” said TBI’s Vice President of Sales Operations, Adam Knudsen.
TBI is North America’s largest privately held technology services distributor. Since 1991, TBI has assisted Systems Integrators, VARs, MSPs, IT consultants, developers, software distributors and more in advising and sourcing the right technology solutions. TBI serves as a partner’s advocate, ensuring the proper provisioning of cloud, internet, data, mobility, voice, and managed services from best-in-class service providers to achieve clients’ desired business outcomes. With a 75+ person back-office, TBI partners are fully supported by pre- and post-sales operations, commissions analysts and project managers. Solutions engineers and subject matter experts along with training and an award-winning marketing team empower its partners to be the foremost authority to advise and source all of their clients’ technology needs in over 40 countries. For more information visit www.tbicom.com and follow TBI on LinkedIn.