The day we shared the news with our team
About a month ago, we hosted our first in-person, all masked up employee gathering in nearly two years. From all across North America, we gathered to see real, live human faces – faces no longer hidden behind a computer screen. It was fabulous! It was a shining moment to rekindle connections with colleagues and meet with newer people that joined our team during the pandemic. And there were lots of new faces! Since 2020, we’ve added over 20 new faces to our team to support our growth.
EXPERIENCE. And while we spent the day experiencing human-to-human connections, experiencing updates from our department heads, we saved the biggest experience for last.
Quovim C3 will now be known as Inoria.
It was an overwhelming and overjoying moment to witness. From veteran employees to the newly arrived, everyone was delighted and emboldened by the announcement.
But it was no surprise.
As a company, the evolution had already taken place internally. Over the many years, Quovim C3 had built its reputation as a best-of-breed contact center solution integrator that differentiated itself through its personalized and hands-on approach to customer care. As the word spread, we became synonymous for our experienced solution experts, for our relentless pursuit of innovative solutions in the face of complex challenges.
Feel the love of a full-service boutique service provider
And still we evolved, adding a bounty of value-based contact center services that served to improve and optimize our client’s operations. Over time, these services – contact center audits, workforce engagement management, customer engagement, solution selection, implementation and integration, the development of custom applications – and our unique human-centric approach that grew and flourished. The transformation was underway.
Inoria embodies our transformation.
More than a new company name, new brand and identity, Inoria represents the path towards a new, exciting journey that elevates our experiences as employees, partners and customers. It cements who we are and where we’re going. More importantly, it cements our promise to you:
We put you first.
We listen to you.
We hear you.
We work with you.
We act only in your best interest.
Inoria is doing things differently
Inoria is innovation, light and insight. Inoria is your partner, building authentic relationships, supporting and enriching customer interactions. At every touchpoint, we provide inspired guidance and innovative solutions that create powerful and meaningful interactions.
We’re a little bolder, a little brighter. Our new brand better represents our people, our values and the way we want to grow with you.
Over the coming weeks and months, we will be unveiling more contact center specific content that details our promise and delivers insight. Don’t miss a beat – visit our newly designed website www.inoria.com/ and be sure to subscribe to our monthly newsletter and social media channels where we’ll share valuable information that shape our industry.
Phew! So glad we could finally share Inoria with you. Online, at events and in your inbox, you’ll be seeing more of Inoria. Tell us what you think. We’d love to hear from you!