Are you actively providing your customers with an omnichannel experience that include modern self-service options?

Recently, we held a live online event, Get Your Contact Center Ready for 2025 with our partner, Genesys, where we discussed a growing topic of conversation – using artificial intelligence to simulate human conversation through chatbot and voicebot technologies. Delivering a more human-like experience, conversational AI promotes proactive engagement, increased conversion rates and allows agents to focus on value-added interactions.

“Great session. Really helped understand the back end of AI and what we need to prepare for. Thanks again.”

Greg Barrett | Call Center Manager
Outdoor Network

 

Now, we can share an excerpt of our conversation with Peter Modesto, AI & Speech Application Consultant.

Take a Listen!

Got any questions? We’d love to hear from you!