The 90s are over. Time to deploy modern customer service strategies.

In 2023, the business landscape is dynamic and rapidly evolving with customer service becoming a key differentiator. Consumers now expect seamless, personalized, efficient and convenient customer service experiences across channels. Despite the availability of advanced technologies and customer service solution, many contact centers are still – today – using outdated strategies from the 1990s, especially when it comes to omnichannel customer service.