Articles

The Work-From-Home Movement Has Begun. Are you ready?

Can we all agree that this whole work-from-home situation is not going anywhere?

No longer seen as the FUTURE of the call center industry, it is the NOW of all industries. Covid-19 not only redefined the way call centers operate with work from home policies and increased employee safely protocols, it also served as a catalyst for change with automation, cloud and AI solutions taking a front seat ushering a new age of digital transformation.