About
You’ve migrated to the cloud—now what? In this webinar replay, Inoria and Bandwidth dive into strategies to enhance your contact center’s performance, even with tight budgets. Learn how to strengthen redundancy and resiliency, reduce costs, and streamline operations by leveraging cloud communications and trusted expertise.
We’ll also share a real-world success story: How a Massachusetts health insurance agency cut contact center costs by 58% while improving efficiency and service quality.
Key Takeaways:
- Strengthen redundancy and resiliency to ensure continuous service during disruptions.
- Leverage cloud solutions to simplify operations and reduce the need for in-house expertise.
- Discover cost-saving strategies that improve customer experience post cloud migration.
- Combat voice fraud with automated caller authentication and AI tools.
- See the value of partnering with experts to optimize your contact center.
Speakers
- Joe Bigio – Co-Founder & EVP, Inoria
- Tim Bushell – Team Lead Solutions Architect, Inoria
- Sam Homsi – Director Resell Channels, Bandwidth
- Terry Stocking – Contact Center & AI Solutions Specialist, Bandwidth
Watch now to explore practical ways to maximize your cloud migration investment and improve customer satisfaction.
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