Articles

What happens next? Genesys announces the end of PureConnect

Not so long ago, it seems, Genesys PureConnect was the gold standard solution running the world’s leading contact center organizations. Transitioning from Interactive Intelligence (with the solution formerly known as Customer Interaction Center) to Genesys, the PureConnect application is an all-in-one omnichannel contact center and communications solution available in both cloud and on-premises. With its rich set of capabilities, companies trusted its flexibility and reliability.