Application Developer

Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.

More than contact center expert consulting, Inoria is about enriching the customer experience.

Why we need you:

The main purpose of this role is to lead the development initiatives for Inoria’s suite of products and partner products.

Principal tasks and responsibilities include:

The main purpose of this role is to lead the development initiatives for Inoria’s suite of products and partner products.

Technical skills:

4 to 5 years of experience with the following:

WCF services
C# o HTML & Javascript
Asp.NET
Crystal Reports
Python
MS-SQL Server 2005 or newer (T-SQL, SSIS, basic DBA knowledge)
Genesys Icelib development library
Genesys Cloud APIs

Technical proficiency in Windows Server and Client platforms and Networking

Qualifications/pre-requisites

Bachelor’s degree or Certificate in Computer Science or related field.
Telephony experience (Inbound or Outbound) as support specialist on Genesys or similar products is an asset.
Ability to provide positive customer service and advanced communication, problem solving, and technical skills.
Ability to work in a self-directed and self-motivated environment.
Ability to travel within Canada and the USA.
Desire to continually enhance technical and professional skills.
Fluency in English. Working knowledge of French is a strong asset.

Other information

Subscription to Genesys Beyond for Genesys Cloud
Involvement in AI application development (chat & voice bots)
DevOps / CICD (methodology & process)