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Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.
More than contact center expert consulting, Inoria is about enriching the customer experience.
The main objective of this Business Solutions role is to demonstrate and deliver expertise in Conversational AI Design to Inoria’s customers (Chatbot & VoiceBot). The Designer will act as the end-user advocate for client-facing Conversational AI projects, working closely in a team setting with internal and client resources, throughout the project lifecycle. As part of Inoria’s growing Business Solutions team, the Conversational AI Designer will play a strong role in building a foundation of internal knowledge, as well as working alongside Sales and technical teams with prospective and current clients.