Why we need you:

The main objective of this role is to design, deliver and test Conversational AI solutions for Inoria’s customers, for example:

ChatBots, VoiceBots, Virtual Assistants, Agent Assist workflows, etc.

This individual will act as the end-user advocate for client-facing Conversational AI solutions, working closely in a team setting with internal and client resources throughout the project lifecycle.

As part of Inoria’s growing Conversational AI team, the Conversational AI Designer will play a strong role in building a foundation of internal knowledge, as well as working alongside Sales and technical teams with prospective and current clients.

Principal tasks and responsibilities include:

• Participate in UX research, UX project scoping, & client presentations as part of pre-Sales efforts
• Lead internal and client team members through UX Discovery, gathering requirements regarding client business goals, client end user goals & profiles, functional requirements, business rules, and system persona
• Produce and present written & audio VoiceBot sample interactions, ChatBot wireframes, and other requirements-driven prototyping deliverables
• Produce and present detailed UX specifications in alignment with requirements, scope & timelines
• Conduct usability and Wizard of Oz (wOz) testing, gather feedback and produce iterative design improvements
• Iterate, improve on designs based on UAT (User Acceptance Testing) results & feedback
• Analyze field tuning data, present design & NLU classification improvements to ameliorate success metrics, KPIs and ultimately the end-user experience
• Share knowledge, hold internal workshops, contribute to the inoria’s Conversational AI knowledge base

Technical skills:

• Conversational AI Design experience with one or more of the main platforms available on the market, for example:
• Google DialogFlow, Amazon Lex, Nuance Mix, kore.ai, Parloa, Cognigy, etc.
• A portfolio with examples of VUI / ChatBot / VoiceBot client work

Qualifications and pre-requisites:

• Education: BA / BS or equivalent experience in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology, or related field
• Great interpersonal and communication skills
• Strong analytical skills: perform detailed analysis of performance and trends to provide insight and recommendations
• Strong communication skills and the ability to develop and confidently deliver polished presentations to customers and internal teams
• Native English language skills. Functional knowledge of French is an important asset.
• Strong Microsoft Windows and Office suite skills. Microsoft Visio a plus
• Availability for travel to client sites within the US and Canada