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Energetic, dynamic and on an accelerated growth trajectory. We’re inoria, the top Canadian provider of Contact Center and Unified Communications solutions and consulting services. We enable organizations to create powerful and meaningful interactions by encouraging our team to embrace challenges, evolution and innovation.
We seek new passionate team members to join our creative and agile learning environment. Enjoy open, modern facilities with wall-to-wall windows overlooking a unique urban green space in the heart of downtown Montreal, with easy access to public transportation, chic restos and the whole downtown vibe.
We are currently seeking a reliable and hardworking Junior Contact Center Analyst to join our team. The applicant’s role will be to participate in Telephony Platform implementations and Workforce Optimization (WFO) projects for client organizations. The Junior business analyst participates in discovery sessions, identifying and documenting business needs and functional requirements for the solution to be implemented, create test cases to validate functionality and assist in training customer resources.
If you have operational and/or technical contact center experience and are looking for a challenge or if you’re looking to make the jump to a consultancy role, we want to meet you!
The ideal candidate will be bilingual, have outstanding communication skills, an interest to learn and will have worked with ACD solutions such as PureConnect (CIC) or Genesys Cloud and/or with WFO solutions.