Senior Solutions Architect

Inoria, now proudly a CallTower company, is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.

More than contact center expert consulting, Inoria is about enriching the customer experience.

Why we need you:

The main objective of the Senior Solutions Architect role at Inoria is to review and approve the solution architecture, ensure accuracy of cost estimates, manage
customers’ needs and requirements as well as to provide pre-sales technical assistance, technical presence and expertise during sales presentations.

Principal tasks and responsibilities include:

To provide PS estimates for accuracy and profitability
To manage and accurately interpret customers’ needs and requirements
To provide, review and approve product architecture
To review SOW and ensure accuracy of cost estimates
To collaborate in product management and development initiatives
To actively assist and provide technical guidance in preparation and delivery of sales presentations
To provide pre-sales technical assistance and solution education
To act as a senior mentor to the Integrators
To act as an Integrator resource when necessary

Technical skills:

Minimum of 5 years’ experience with the Genesys contact center product suite or Five 9 as integrator or support specialist role
5 years experience with Five 9
5 years experience with Genesys Pure Cloud
Handler Development fluency
Solid database management knowledge
Experience with telephony products such as Cisco or Avaya
Technical proficiency in Windows Server, Client platforms and Networking
Knowledge of contact center cloud platforms
Knowledge of MS Exchange and SQL Server
Working knowledge of development platforms

Qualifications/pre-requisites

Bachelor’s degree or Certificate in Computer Science or related field
Strong customer service focus
Superior communication and presentation skills
Ability to travel
Strong analytical skills
English and French (spoken and written) is mandatory

Full-time