Full-time

Technical Writer

Montréal, Canada

Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.
 
More than contact center expert consulting, Inoria is about enriching the customer experience.

Why we need you:

The technical writer will closely work with various entities within the Company in the development and the conclusion of various proposals.

Principal tasks and responsibilities include:

In the context of tenders, the technical writer is responsible for coordinating key activities related to the process. Responsibilities include:

  • Plan and monitor development activities to meet deadlines
  • Analyze tender documents
  • Review contract clauses and verify the conformity of proposals
  • Assemble the proposal and ensure its quality
  • Attend proposal team meetings
  • Improve the proposal process/SOW to achieve maximum efficiency

The technical writer’s responsibilities also include:

  • Plan, develop, organize, write and review operational procedures and manuals.
  • Gather electronic documentation in addition to paper manuals.
  • Maintain an extensive library of technical terminology and documentation.
  • Analyze documents to maintain style continuity of content.
  • Manage the documentation process, which includes creating, editing, versioning, reviewing and publishing documentation.
  • Organize and streamline documentation associated with different products using existing templates or your creation.
  • Set up workflows to ensure the relevance and updating of documentation.
  • Edit, clarify and revise technical documents, and coach writing beginners by teaching them methods to improve as needed.
  • Produce writing that respects the standards of organization, clarity, conciseness, style and terminology defined.
  • Combine visuals with texts to present complex information so that it is easily understood by the target audience.

Qualifications and pre-requisites:

  • Solid knowledge of software tools such as Word, Excel, PowerPoint, Acrobat
  • Knowledge of Contact Centers and CRM is an asset
  • Experience in project management is an asset
  • 10 years + of experience in IT or consulting services
  • Bachelor’s degree is an asset
  • Excellent understanding of the different phases of IT project implementation
  • Ability to successfully communicate client tender objectives and their main characteristics to the delivery and sales teams through oral and written presentations
  • Strong interpersonal skills: capacity to work in teams of various sizes, with employees with different technical abilities and professional authority
  • Ability to manage and coordinate service and information requests from stakeholders with proactive means of communication
  • Ability to analyze and write proposals
  • Exceptional writing skills
  • Strong organizational skills, precision and great attention to detail
  • Fluency in English and French (spoken and written) is mandatory

Application

Interested?
Apply now.

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