Contact Center Solutions

CONTACT CENTER CX SOLUTIONS

Omnichannel customer experience platforms

/ Powered by a certified solutions partner to propel your success

Traditional call center solutions just don’t cut it anymore. Customers expect seamless support and responsiveness across a multitude of channels – chat, text, web, social media, email, voice – with premium self-service options that allow for personalized experiences.

We’ve partnered with top-tier contact center CX solution providers, Genesys and Talk Desk to deliver a comprehensive, all-in-one, solution that supports how you want to connect with customers. These world-leading solutions transform operations by empowering contact center organizations to deliver a greater customer experience.

SELF-SERVICE & CONVERSATIONAL AI

INO AI: Meet evolving customer demands through AI-assisted interactions

/ Seamless AI-powered interactions that transform customer experiences

INO AI is your trusted partner in Conversational AI, delivering intelligent self-service solutions that redefine customer interactions. Backed by decades of contact center expertise and cutting-edge AI technology partnerships, we design and implement chatbots, voicebots, and Agent Assist solutions that enhance customer experiences while optimizing operational efficiency.

With a deep understanding of AI for CX, INO AI blends technology with human-like conversational design to create engaging, personalized, and secure interactions.

Whether you’re implementing a new AI-driven self-service solution or enhancing your current setup, our expertise in Generative AI and user-centric design ensures interactions that are natural, empathetic, and effective.

Partnering with leading AI technology providers like Kore.ai, Parloa, and Genesys, INO AI empowers businesses to unlock the full potential of AI-driven customer interactions.

WORKFORCE MANAGEMENT SOLUTIONS

Improve back-office productivity, optimize staffing, attract and retain agents

/ Understand how agents perform and accurately predict future business demands

Predict peaks and valleys. Assess staffing. Forecast in real-time. Advanced workforce management (WFM) solutions deliver easy-to-use forecasting, planning, scheduling, and employee self-service management capabilities. Workforce planners can accurately plan and predict future staffing situations using historical data and what-if scenarios, delivering agents with scheduling options, and providing them with greater control and employee satisfaction.

IT, OPERATIONS & OPTIMIZATION PARTNER SOLUTIONS

Streamline operations, unlock actionable insights, drive business performance

/ Leverage real-time analytics to enhance decision-making and operational agility

Contact centers generate vast amounts of data daily, but without the right tools, valuable insights can get lost in spreadsheets, slowing down decision-making. With emite, you gain real-time analytics that turn complex data into clear, actionable insights. No more wasted time on manual reports—just the intelligence you need to optimize performance and efficiency.

As an Inoria partner, emite empowers contact centers with the tools to monitor, adjust, and stay ahead—ensuring seamless operations and exceptional customer experiences. Whatever your needs, we’re here to support you every step of the way.