Industries

Contact Center Solutions for the Energy Sector

Manage your energy organization with a collaborative partner that transforms the customer service model from transactional to relational.

The customer experience across channels

Like all consumers, business and residential energy customers in North America expect a positive, streamlined experience across communication channels. With a personalized customer experience strategy, we enable contact centers in the energy sector to deliver tailored customer interactions and synchronize the customer journey across channels.

Our energy industry clients rely on our in-depth expertise and industry know-how to deliver strategic guidance and next generation solutions that enhance the customer experience.

Privacy and Compliance

Regulatory compliance, privacy and security are critical challenges. Protect customer transaction data with thorough data security standards that safeguard regulatory compliance and privacy. Whether on-premises or cloud-based contact center solutions, maintain regulatory standards, even with agents working remotely.

Reduce Churn. Maximize Agent Satisfaction.

Acquiring and retaining quality agents is a challenge for every contact center. We can help you empower your agents by providing the tools and processes that enable them to deliver personalized client experiences. Improve agent productivity, lower costs and improve business outcomes, while enhancing customer satisfaction.

With the ability to work remotely – from anywhere at any time – agents have all the integrated remote tools they require to successfully manage customer interactions.

Reduce Operating Costs. Maximize Revenue.

With a rapidly evolving marketplace dictated by accelerated customer demand, government regulations, technological advances and cybersecurity threats, energy companies (solar power, oil, fossil fuels, hydro, electricity, natural gas) are embracing digital transformation.

Transform customer experiences with advanced capabilities across channels that allow your operations to:

  • Adjust for fluctuations in demand without compromising on service

  • Maximize efficiencies

  • Minimize operating cost

  • Improve productivity and business outcomes

Create engaging self-service experiences

Energy customers want 24-hour access to your company’s support services – including advanced self-service IVR and website options that leverage artificial intelligent (AI) solutions, such as chatbots and voicebots. By allowing your customers to get the customer support they need without ever interacting with an agent, they can quickly and easily access network updates, change their information or make a payment. And should they need assistance for a more complex issue, they can be seamlessly guided to a customer agent.

Ask how we can help you deliver exceptional customer experiences that maximize efficiencies and minimize agent stress and overall operating costs.

Prioritize Customer Interactions

Let’s Connect!

Newsletter

Get exclusive first-hand access to industry insight!