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Our Story
Growth Partner in Contact Center Excellence
Envision a better way to connect with customers across channels
A full-suite, boutique service partner dedicated to enriching your contact center
Think of us as your go-to boutique service partner. A full-service, all-in-one partner that tends to your personalized needs.
We’re contact center solution consultants, strategists, expert integrators, support specialists and a lovely bunch of responsive techies. Our team has 30 plus years of experience transforming the way businesses communicate with customers, preparing them to meet future trends.
Everything you need in one place. That’s Inoria!
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Understand
your core challenges
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Identify
customer interaction demands, future trends
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Build
continuity plans for the evolution of your contact center
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Implement
omnichannel platforms
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Migrate
to the cloud
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Apply
best-practice consulting services
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Deliver
what we say, when we say
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Friendly
experienced customer support
We understand your challenges and work to find innovative solutions.
- Can customers interact with you, where and how they want?
- Are you optimally leveraging omnichannel tools?
- What’s your customer continuity plan for your soon-to-be unsupported on-premises platform?
- What is holding back your digital transformation strategy?
- Can your remote agents rapidly and accurately respond to customer demand?
- Do you have a cloud migration plan? Are you even thinking of the cloud?
- Have you already moved to the cloud and are now looking to expand your platform?
- Just how optimal are your contact center operations?
Our Reputation. Your Empowerment.
Our reputation speaks for itself.
- We strive for our customers’ success and satisfaction before anything
- We know our stuff, because our people are from the industry
- Alvaria (Aspect Software) Gold Partner since 2001
- Genesys Premium Partner
- Genesys North American Partner of the Year 2024
- Genesys High Growth Partner of the Year 2025
- Easy access to senior management and decision-makers
- Attentive and responsive partner
- Companies turn to us when they feel unloved by their provider
- Clients recommend us to their peers
- Our team becomes an integral part of your team
- Great customer experiences at every step
Our Story:
In 2012, the contact center industry was at a crux. Dated, legacy telephony systems were being replaced with contact center solution platforms. It felt like a new golden age of modern customer communications – the call center was now a contact center.
During a flight to a Genesys conference, Pierre Lemoine, a respected contact center executive, met Joe Bigio, a passionate sales professional turned software enthusiast. Their shared vision and complementary expertise sparked the idea for Inoria.
Joined by technical expert Alain Leonard, they built a company that delivered full-service contact center solutions with a personal touch, thriving where large providers couldn’t.
This dedication to innovation and customer success led to remarkable growth, ultimately catching the attention of CallTower, a global leader in unified communications and collaboration solutions. Joining CallTower marks an exciting new chapter for Inoria, enabling us to expand our reach, enhance our offerings, and deliver even greater value to our clients.
Together with CallTower, we’re shaping the future of contact centers and redefining what’s possible in customer communication.
Timeline
Major milestones in our story
2012
On a plane ride to a Genesys conference, Pierre Lemoine met Joe Bigio. Together, they merged complementary expertise to found Quovim C3. Adding a strong technical background, Alain Leonard was added as a partner.
2014
Signed a multi-site Rogers agreement supporting their VCC support operations.
2015
Became one of only three Genesys Gold Partners in Canada.
2016
To accommodate expansion and future growth, moved to a larger office in downtown Montreal.
2016
Signed the company’s first US customer, expanding market opportunities.
2018
Acquired SSA Solutions, expanding their workforce management and consulting service portfolio. Added the Aspect Workforce Management solution to their portfolio.
2019
Infiniti value-added solutions makes its debut at Genesys Xperience19
2021
To reflect market demand and the company’s evolution into a progressive contact center solution consulting firm, Quovim C3 was renamed Inoria.
2023
Recipient of the Genesys Partner Canada 2023 award.
2024
Launch of INO AI, a comprehensive AI solution offering.
2025
Acquisition by CallTower, a global leader in unified communications and collaboration solutions. This strategic acquisition allows Inoria to broaden its service offerings, access cutting-edge technologies, and continue providing exceptional value to clients while shaping the future of customer communication.
Read Full Press Release
Leadership Team
Leadership Team
Joe Bigio
SVP CCaaS, CX, & AI Solutions
As the Senior Vice President of CCaaS, CX, and AI Solutions, Joe leads the Customer Experience (CX) Solutions & Services practice on behalf of CallTower. With 25+ years of experience in senior management, executive sales, and professional consulting, Joe is passionate about enhancing customer communications through innovative solutions and services. Prior to the acquisition of Inoria by CallTower in 2025, Joe was pivotal in helping the company achieve the ranking of Genesys Partner of Year for two consecutive years (2023 & 2024).
Under CallTower, Joe oversees all sales, service, consulting for our CX portfolio of solutions including CCaaS, Conversational AI, Customer Experience, WEM/WFM, Analytics, and more. Working in tandem with CallTower’s Executive Team, Joe’s core expertise lies in helping businesses optimize their customer experience strategies, leveraging AI and all Communication technologies to drive efficiency and clarity throughout the organization.
Alain Leonard
VP, CCass Services
Alain has 25+ years of contact center experience and is our resident technical mastermind. An expert in software development, programming and systems development, Alain is Inoria’s architect for complex and/or large-scale projects.
Pierre Lemoine
Prior CEO, Consultant
Pierre Lemoine, co-founder and former CEO of Inoria, remains an integral part of the leadership team as he transitions into a consultant role following CallTower’s acquisition. With over 35 years of experience in operational, financial, and strategic management, Pierre is widely recognized as one of Canada’s leading experts in the contact center industry. His focus remains on ensuring a smooth transition post-acquisition while continuing to support organizations in optimizing operations, achieving cost savings, and strengthening customer relationships.
Full Inoria, A CallTower Company Executive Team
Management Team
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Alain LeBrasseur, Director Innovations & Strategic Partnerships
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Shawn Justason, Director Customer Support
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Marc Goldstein, Director Conversational AI
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Marketa Foudad, Director Project Management Office
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Philippe Vezina, Director Professional Services
Core Teams
Ask around, and you’ll hear it time and again. Inoria stands for exceptional customer experiences. These are the core teams you’ll be working with:
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Contact Center Consulting Services
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Professional Services
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Customer Operations
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Project Management
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Product Development
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Product Delivery
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Support Services
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Sales and Marketing