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Aspect
Powering the Future of Workforce Technology with Aspect
Bridging the gap between legacy systems and intuitive, people-first platforms to transform the employee and customer experience.
Aspect is dedicated to transforming the service economy by humanizing the workforce experience. Their WorkforceOS™ platform offers a robust workforce management solution that aligns employee preferences with business needs enhancing scheduling, predictive insights, and collaboration tools. Supported by its parent company, Alvaria Inc., which boasts over 50 years of leadership in workforce management technology, Aspect is a trusted partner for large global enterprises across key sectors, including financial services, airlines, automotive, insurance, retail, telecommunications, and utilities.
Work Better with a Gold Certified Aspect Partner
As a Gold-classified Aspect partner, Inoria combines industry-leading expertise in workforce optimization with cutting-edge customer engagement solutions. Our strategic partnership delivers seamless, end-to-end capabilities that enhance efficiency, elevate customer experiences, and drive operational excellence. With integrated technologies and dedicated support, we empower businesses to streamline contact center operations, reduce complexity, and lower total cost of ownership.
An Overview of Aspect Products
Aspect WorkforceOS ™ stands out as the only culture-driven WEM software designed to foster work-life balance while maximizing ROI for businesses. Engineered for everyone, Aspect’s comprehensive platform empowers frontline employees with intuitive tools while
equipping administrators with advanced capabilities, driving productivity and satisfaction at all levels.
Aspect’s suite of proven solutions include:
Aspect Workforce, the most powerful WEM tool on the market.
- Simplify complex workforce processes with intelligent scheduling, forecasting, and performance tracking that boost productivity across your organization.
- Asurion achieved 62% mobile scheduling adoption and saved 2,500 admin hours annually, demonstrating the efficiency of Aspect Workforce’s
scheduling tools and its ability to streamline operations.
Aspect Quality, your key to quality assurance.
- Embrace every conversation as an opportunity for evaluation, feedback, and growth – ensuring each engagement elevates the art of customer service.
- RCN improved their NPS by 41 points, leveraging Aspect Quality to identify
call deficiencies and implement targeted coaching that directly improved service delivery and customer satisfaction.
Aspect Performance, a driver to reaching new highs in performance potential.
- Turn workforce data into insights that drive the success and continuous growth of each employee.
- A leading car company shifted from reactive to proactive coaching, using Aspect Performance to improve KPIs across the board, empowering their team with data-driven strategies that enhanced performance at all levels.
Aspect League, gamification tools to motivate your entire workforce.
- Turn every day into an engaging activity full of challenges, recognition, and rewards, encouraging healthy competition across your organization.
- After implementing performance-driven games through Aspect League, a diagnostic imaging company saw a 25% decrease in customer hold times, a 33% decrease in after-call work, and a 15% drop in employee absenteeism, resulting in savings of $67,500.
Aspect Workforce Experience (WFX), a next-generation employee application.
- Unify scheduling, predictive insights, and workforce collaboration tools in one seamless interface. WFX integrates with Aspect Workforce, simplifying management tasks, saving time and reducing friction.
Aspect Connectors, seamlessly unify your data sources.
- Easily integrate your existing technology stack to consolidate data for business-driven decisions that enhance customer interactions.
- Aspect’s seamless integration with our telephony platform and intuitive UI has made configuration, reporting, and access management much easier.” – Best Egg, Director of Forecasting and Analysis