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Work with a Trusted emite Partner

Elevating Contact Center Analytics

 

emite is a global leader in cloud contact center analytics. 

Identifying the root cause of a poor customer experience can be challenging, especially in today’s world where remote work is on the rise, customer expectations continue to grow, and data is spread across multiple systems and platforms. Without a clear understanding of the issues within the contact center experience, businesses risk wasting valuable time, money, and resources on the wrong problems, leading to financial losses and decreased productivity.

emite helps global brands improve their contact center operations by providing solutions that streamline the monitoring and management of people, processes, and systems, regardless of data complexity or number of sources.  

  • Data-Driven Insights: emite helps identify the root causes of poor customer experiences by consolidating and analyzing data from multiple sources to pinpoint areas for improvement.

  • Efficient Resource Management: By understanding and addressing real issues, emite allows companies to allocate their resources effectively, saving time and money.

  • Scalable Solutions: Whether dealing with complex data or large-scale operations, emite offers scalable solutions that support the growth of the contact center industry and improve overall performance.

Work Better with a Certified emite Partner

Inoria has partnered with emite, a division of Prophecy International, to revolutionize how businesses optimize their contact centers. Together, we offer solutions that empower organizations to enhance their operations, make data-driven decisions, and deliver exceptional customer experiences. 

Through this collaboration, we combine Inoria’s expertise in business transformation with emite’s cloud contact center analytics. This partnership allows us to provide cutting-edge tools to address the complexities of data management and improve overall operational efficiency. 

As part of our shared mission, we aim to enable businesses to unlock the full potential of their contact centers, ensuring consistent and measurable improvements in customer satisfaction and operational performance. 

What is emite iPaaS?

emite iPaaS is a digital management solution that streamlines integration of applications, data sources, and services, while delivering enhanced analytics and insights. It’s built for scalability and agility, empowering businesses to break down complex integrations into manageable actions that support real-time data transformation and unified analytics. This platform addresses the limitations of traditional data integration models, giving businesses the flexibility to compete in data-driven environments. 

La clé de votre transformation numérique : vos collaborateurs au cœur du parcours

What are the benefits of emite iPaaS? 

  • Enhance business agility: configure and deploy data pipelines rapidly to respond quickly to market shifts. This flexibility is essential for maintaining a competitive advantage in fast-moving environments. 
  • Maintain high-quality, secure data flow: simplify data management and uphold data security and consistency across integrations with the platform’s domain-driven governance framework, establishing reliable insights across the enterprise. 
  • Expand connectivity across diverse data sources: connect with various data sources, including RESTful APIs, cloud applications, Internet of Things (IoT) devices, and social media platforms. This versatility delivers a complete view of business operations and supports robust data-driven decision-making. 
  • Reduce operational complexity: minimize IT workload with emite iPaaS’s intuitive, action-based model. Simplified tools manage data pipelines effectively, reducing the complexity and costs of traditional integration methods. 

Ready to Transform Your Contact Center?

Get Started with an emite expert Today!

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