January 24, 2025
Articles
Newsletter
Get exclusive first-hand access to industry insight!
Parloa
Work with a Trusted Parloa Partner
Align Yourself with a Collaborative AI Partner to Build a Strategy Made Right, Just for You
Parloa is a leading global AI company dedicated to making every customer interaction as seamless as talking to a friend.
With its enterprise-grade AI Agent Management Platform (AMP), Parloa empowers contact centers to harness the full potential of generative AI, delivering exceptional customer experiences safely and reliably.
Global brands
trust Parloa to:
-
Automate contact centers with advanced AI agents.
-
Elevate human agent performance with AI assistance.
-
Enhance customer satisfaction, encourage sales, and build loyalty.
Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa has offices in Berlin, Munich, and New York.
Watch the video to learn how Parloa is transforming customer service.
Work Better with a Certified Parloa Partner
Partnering with Inoria means gaining access to innovative, scalable solutions tailored to your unique needs. Together with industry leaders like Parloa, we deliver seamless integrations and transformative AI technologies that drive efficiency, enhance customer experiences, and boost your bottom line.
With Ino-ai, Inoria’s in-house AI solution, we leverage powerful Conversational AI technologies from Parloa, along with existing customer experience providers Genesys and Talkdesk, who offer built-in Conversational AI capabilities. Together, they work collaboratively to deliver human-centered interactions that elevate your customer service.
AI Agent Management Platform (AMP)
Parloa’s AI Agent Management Platform makes every interaction as easy as talking to a friend. This comprehensive platform combines:
- Personal AI Agents: Operate autonomous, highly skilled AI agents capable of engaging with any customer, in any language, at any time.
- AI Assist for Employees: Equip human agents with real-time translations and generative AI-driven response suggestions.
- AI Agent Lifecycle Management: Access tools to design, QA, deploy, and scale AI agents, complete with robust simulations and safety measures.
- AI Model and Data Orchestration: Integrate cutting-edge AI models optimized for customer service across voice channels.
Real-Time Translation (RTT)
For organizations facing language barriers in customer support, Parloa’s Real-Time Translation (RTT) ensures :
- Instant voice translation across 100+ language combinations.
- Generative AI-powered next-best-action suggestions for agents.
- Accelerated call resolution for seamless customer interactions, regardless of language capabilities.
Ready to Transform Your Contact Center?
Get Started with a Parloa expert Today
Related Articles
View all