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A company is measured by its people and the customer experiences they deliver. We have designed a culture that instills a more personable and human approach to delivering support services.
Sometimes you need a little support and sometimes, you need a lot. Either way, our personable and knowledgeable support people are available by phone or through our online customer portal to help you find a quick and efficient resolution.
Always operate at peak performance with our flexible call center solution maintenance and personalized support services – technical support, migration, patch, new version updates and system monitoring – backed by certified and experienced solution technology experts.
We understand that everyone has constantly evolving, unique needs. It’s why we created Gold, Platinum or Diamond support packages. Select the bundled customer support, maintenance and service path that best augments your call center environment.
We are certified Genesys and Alvaria (formerly Aspect Software) Partners.
SUPPORT FEATURES |
GOLD |
PLATINUM |
DIAMOND |
---|---|---|---|
Access to customer support center |
✓ |
✓ |
✓ |
24 x 7 access to customer support center |
OPTION |
OPTION |
✓ |
Telephone and Web Portal |
✓ |
✓ |
✓ |
Proactivity during major system failures |
✓ |
✓ |
|
Summary of major incidents (Route Cause Analysis) |
✓ |
✓ |
|
Incident management with vendors |
✓ |
✓ |
|
Monitoring of new releases (features, upgrades) |
✓ |
✓ |
|
Quarterly meeting to review support activities and progress |
✓ |
✓ |
|
Service level objectives included |
✓ |
✓ |
|
Assistance / execution of minor configuration changes |
✓ |
||
Contact center architect to review architecture, discuss current or upcoming projects, |
✓ |
||
Get the Gold Package |
Get the Platinum Package |
Get the Diamond Package |
Working closely with your team, we act as your trusted internal advisor, evaluating and proposing solutions across the customer journey that transform your call center into a state-of-the-art contact center ready to meet customer expectations and take on tomorrow’s business opportunities.
Your contact center never stops. Neither should its evolution. Through a systematic and guided customer satisfaction approach, we can help plan and implement your next contact center, improve operational efficiency, provide personalized customer service management, and optimize your omnichannel communications through:
Our internal contact center experts specialized in Genesys, Alvaria (formerly Aspect) and other platforms are also available to lend a helping hand, when needed. Through our staff augmentation services, your team can work alongside our certified contact center solution experts and accompany your requirements for special projects, solution deployments or when you are simply short-handed. Staff augmentation is a great way to gain expertise when you need it most, without the labor-intensive and costly burden of hiring permanent resources!
Inoria Managed Services is a worry-free, 24/7, full-service solution for your growing or upstart operations. We’ve got the industry know-how to expertly manage your contact center systems and communication channels – to keep you focused on running your business.
You can rely on our personalized customer service excellence.
I want great customer support services! Schedule a call to discuss your support needs
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