Services

Human powered customer support for contact centers

A company is measured by its people and the customer experiences they deliver. We have designed a culture that instills a more personable and human approach to delivering support services.

Reach peak performance with flexible customer care options

Sometimes you need a little support and sometimes, you need a lot. Either way, our personable and knowledgeable support people are available by phone or through our online customer portal to help you find a quick and efficient resolution.

Always operate at peak performance with our flexible call center solution maintenance and personalized support services – technical support, migration, patch, new version updates and system monitoring – backed by certified and experienced solution technology experts.

We understand that everyone has constantly evolving, unique needs. It’s why we created Gold, Platinum or Diamond support packages. Select the bundled customer support, maintenance and service path that best augments your call center environment.

We are certified Genesys and Alvaria (formerly Aspect Software) Partners.

Contact center support features that deliver personalized customer service

 

SUPPORT FEATURES

GOLD

PLATINUM

DIAMOND

Access to customer support center
Monday to Friday 8:00 AM to 8:00 PM EST

24 x 7 access to customer support center

OPTION

OPTION

Telephone and Web Portal

Proactivity during major system failures

Summary of major incidents (Route Cause Analysis)

Incident management with vendors

Monitoring of new releases (features, upgrades)

Quarterly meeting to review support activities and progress

Service level objectives included

Assistance / execution of minor configuration changes

Contact center architect to review architecture, discuss current or upcoming projects,
provide coaching, analyze new technology, etc.

Get the Gold
Package
Get the Platinum
Package
Get the Diamond
Package

Your partner in the evolution of your call center solutions

Working closely with your team, we act as your trusted internal advisor, evaluating and proposing solutions across the customer journey that transform your call center into a state-of-the-art contact center ready to meet customer expectations and take on tomorrow’s business opportunities.

Your contact center never stops. Neither should its evolution. Through a systematic and guided customer satisfaction approach, we can help plan and implement your next contact center, improve operational efficiency, provide personalized customer service management, and optimize your omnichannel communications through:

  • Virtual or remote work capabilities

  • Voice recognition

  • Chat and email integration

  • Customer self-service tools

  • CRM, ERP, ticketing system and other third-party integrations

  • Business tool optimization (Skype for Business, Teams, etc.)

  • Artificial Intelligence

  • Data analytics

Can’t find the expertise you need for your next project?

Our internal contact center experts specialized in Genesys, Alvaria (formerly Aspect) and other platforms are also available to lend a helping hand, when needed. Through our staff augmentation services, your team can work alongside our certified contact center solution experts and accompany your requirements for special projects, solution deployments or when you are simply short-handed. Staff augmentation is a great way to gain expertise when you need it most, without the labor-intensive and costly burden of hiring permanent resources!

Trust the experts to manage your contact center solution

Inoria Managed Services is a worry-free, 24/7, full-service solution for your growing or upstart operations. We’ve got the industry know-how to expertly manage your contact center systems and communication channels – to keep you focused on running your business.

  • On-premises and cloud solutions
  • Workforce Management systems
  • Contact center management
  • Customer co-management
  • Complete management
  • Contact center environment upgrade
  • Proactive and reactive monitoring of critical systems
    • Telephony
    • Servers
    • Solution applications
  • Complete support or assistance in solving contact center issues
  • Ticketing systems
  • 24×7 availability
  • Change management and follow-up
  • Personalized service management
  • Change management and technical support

You can rely on our personalized customer service excellence.

Support services that focus on customer satisfaction

I want great customer support services! Schedule a call to discuss your support needs

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