Articles

Summer slow down, you say? No way! Deliver continuous customer service excellence throughout the pending vacation period

It’s coming, you can feel it in the air, it smells like… vacation! As the days get longer and the sun shines brighter, like all people, contact center agents have been anxiously awaiting to take their much-needed vacations during the upcoming summer months. But the contact center organization still needs to meet customer demand and customers want to continue receiving excellent service – they just don’t care that you’re short staffed or that your agents will be taking their planned vacations. Workforce optimization can help contact centers deliver continuous customer service excellence throughout the pending vacation period, even when agents are out of the office. By using a combination of contact center automation software, tools and best practices, customer-driven organizations can ensure that they are meeting customer needs and expectations even when agents are on vacation.